Terms of Service

1. Who we are & this agreement

Steer is the fleet-management website, software and related services operated by Alchemilla Ventures Private Limited, an Indian company ("we", "us" or "our"). These Terms of Service govern access to steer.ae, customer workspaces and associated equipment and services. Our business address and contact details appear below.

By creating an account, placing an order or using the service, you accept these terms. If you act for a company or other organisation, you confirm that you can bind it to this agreement. If you do not have that authority or do not agree, do not create a workspace or purchase the service. Invited users must also follow the rules that apply to their use.

An expressly agreed written order, service agreement or data-processing agreement takes precedence over a conflicting provision here for that subject. The Privacy Policy, Refunds & Cancellations Policy and Shipping & Delivery Policy explain the related arrangements.

2. Eligibility & account security

The service is intended for business use by adults who are at least 18 and legally able to enter this agreement. Give us accurate account, company, billing and contact information, and keep it current. Access must be authorised by the workspace owner.

• Protect passwords, sign-in codes, API credentials and device keys; do not share them publicly.
• Assign appropriate permissions and remove access when a user no longer needs it.
• Review exports and public tracking links before sharing them outside your organisation.
• Report suspected unauthorised access promptly to our support email.

Your organisation is responsible for activity it authorises in its workspace. We may verify identity, ownership or authority before changing access, disclosing data or acting on a request.

3. What the service provides

Steer provides tools for vehicle locations and trip history, driver assignments, telemetry, fleet records, alerts and reports. Available features depend on your order, supported devices, vehicle capabilities, configuration and connectivity. Demonstration data and marketing illustrations are examples, not a promise of a particular operational result.

A subscription provides access to the agreed software service; it does not transfer ownership of the software. Equipment, installation, connectivity and other services are included only where the order says so. A separate written agreement is required for a specific service-level guarantee, warranty or customised deliverable.

4. Orders, pricing & taxes

Review the vehicle count, billing period, currency, software fees, device or installation charges and applicable taxes before paying. The confirmed checkout, quotation or written order identifies what you are purchasing. Published estimates do not override an expressly agreed order.

Monthly and annual plans are charged for the selected period. Annual discounts do not create a right to monthly refunds. Additional vehicles, equipment or work can require a new payment. Unless stated otherwise, published prices exclude applicable taxes. Your bank may impose its own currency-conversion or international-payment charges.

Price changes apply to future purchases or renewals, not retrospectively to a confirmed paid order. We will communicate a change before asking you to authorise a payment at the new price.

5. Payments & renewals

Online checkout uses Razorpay where available. The gateway and your payment provider process your payment details under their own terms. We receive transaction references and payment status; we do not need your full card number, CVV, banking password or payment OTP by email or WhatsApp. A gateway confirmation may still require verification before workspace activation.

A checkout payment does not, by itself, authorise recurring debits. Any automatic renewal requires a separately disclosed and authorised recurring-payment arrangement. Otherwise, a further purchase or agreed invoice is required for a further paid period. The renewal method and date, if applicable, must be communicated to you.

If a payment is debited but the workspace is not activated, send us the order and payment references so we can reconcile it. Avoid making repeated payments while the first payment is being checked. Confirmed duplicate or erroneous charges are handled separately from a change-of-mind refund; nothing here prevents a lawful payment dispute.

6. Cancellation & refunds

Email info@steer.ae from an authorised account to cancel future service or a renewal arrangement. We confirm the affected workspace and effective date in writing. Simply uninstalling an application, disconnecting a device or stopping use is not a cancellation request.

SaaS and software subscription fees are non-refundable, including unused time, partial periods and annual plans, except where a refund is required by applicable law. Cancellation stops future service or billing as agreed; it does not retrospectively refund software access already purchased.

Our voluntary refund policy applies only to hardware devices. A request must be made within 14 calendar days of the purchase date, and the returned device must be in working condition. A non-working device is not eligible under this voluntary policy. Read the full Refunds & Cancellations Policy for return instructions, inspection, processing times and exceptions required by law.

7. Devices, delivery & installation

The order determines whether equipment is sold, loaned or otherwise provided; do not assume that all devices remain our property or that every device is sold outright. Delivery coverage, shipping charges, installation scope and any warranty must be confirmed for your order.

Provide safe, authorised access to the vehicles and accurate installation information. Follow device instructions and do not tamper with, misuse or install equipment unsafely. Vehicle compatibility, cellular coverage and sensor availability affect functionality. Hardware warranty or defect claims are separate from our voluntary working-device refund policy.

Software activation is separate from physical delivery and installation. See the Shipping & Delivery Policy for scheduling and fulfilment.

8. Lawful tracking & customer responsibilities

Your organisation determines which vehicles and people are monitored, who can see their information and how that information is used. You must have authority over the vehicles and a lawful basis for processing drivers', employees' and other individuals' information.

• Give appropriate notices and obtain consent where required before installing or enabling tracking.
• Comply with employment, surveillance, road-safety and data-protection requirements that apply to you.
• Restrict tracking, exports and sharing to legitimate business purposes and authorised recipients.
• Independently check alerts and reports before making disciplinary, safety or financial decisions.

Do not use Steer for covert personal surveillance, stalking, harassment, discriminatory monitoring or tracking a vehicle or individual without authority. Do not operate the dashboard or interact with alerts while driving.

9. Acceptable use

You must not use the service to:

• Break the law, infringe another person's rights or submit information you have no right to process.
• Access another workspace, bypass permissions or obtain credentials by deception.
• Introduce malware, interfere with devices or networks, or disrupt the service.
• Send unsolicited, deceptive or unlawful messages or evade a recipient's communication preferences.
• Resell access, scrape restricted data or reverse-engineer the service except where law expressly permits it.

We may investigate suspected misuse and take proportionate steps to protect users and the service. Where practical, we will explain the issue and allow it to be corrected; urgent security, legal or safety concerns may require immediate action.

10. Customer data & privacy

You retain your rights in the information you lawfully supply. You give us the permissions needed to host, transmit and process it to deliver the agreed service and support. This does not make your organisation the owner of another person's statutory privacy rights.

The Privacy Policy explains collection, providers, retention and rights. Raw telemetry has a configured retention window; not every report or record is kept indefinitely. Export information you need before the retention window expires or your workspace closes, and contact us if you need help with an authorised export or deletion.

For an authorised deletion request, follow the Data Deletion Instructions. We complete authorised deletion within three working days after identity and authority are verified, subject to the lawful-retention exceptions explained there.

11. Email, SMS & WhatsApp

We use the contact information you provide to respond to enquiries, send requested sign-in codes and communicate about your account, payment or support needs. If WhatsApp or SMS is enabled, the available channel depends on your request, configuration and delivery availability. Message frequency depends on your requests and the services you choose.

A phone number or acceptance of these terms is not blanket permission for promotional messages. Business-initiated WhatsApp communication requires appropriate opt-in and compliance with WhatsApp's messaging rules. We use approved message templates where required. You can withdraw communication consent by emailing our team with the affected number and message category, or telling us in a support conversation; you can also block us within WhatsApp.

Opting out of promotional messages does not cancel your subscription. Essential notices may be provided through another lawful channel, and you may still request a sign-in code. For a human support or legal escalation, email info@steer.ae or call +18645284888.

12. Third-party services

Payment gateways, WhatsApp/Meta, SMS providers, maps, telecommunications networks and other integrations are independently operated. Their availability and their own terms or privacy policies may affect a feature. Using Steer does not make us affiliated with, endorsed by or responsible for every act of those providers.

We remain responsible for our own contractual obligations. A third-party outage is not a guarantee of an automatic software refund, and this clause does not remove rights that cannot lawfully be excluded. Third-party links are provided for convenience, not as an endorsement.

13. Intellectual property

The Steer software, branding, design and documentation belong to us or our licensors. Subject to this agreement and your order, we grant your authorised users a limited, non-exclusive, non-transferable right to access the service for your organisation's operations. No other intellectual-property rights are transferred. Third-party and open-source components remain subject to their applicable licences.

14. Availability & operational limits

We aim to provide a reliable service, but access may be interrupted by maintenance, security work, network failures, device faults or events beyond reasonable control. Unless expressly agreed in writing, the service is provided on an "as available" basis without a guaranteed uptime, recovery time, sensor accuracy or result.

GPS and telemetry can be delayed, incomplete or inaccurate. Fuel events and other alerts are indicators for investigation, not conclusive proof. Steer is not an emergency-response, life-safety, theft-recovery or autonomous vehicle-control system. Maintain independent safety procedures and use emergency services when appropriate.

15. Suspension & termination

We may suspend or restrict access for overdue payments, serious misuse, security risks or a legal requirement. We will give notice and an opportunity to remedy the issue where reasonably possible. Either party may end service in accordance with the agreed order or by notifying the other of a material breach that is not remedied within a reasonable notified period.

On ordinary cancellation, paid access normally continues for the purchased period unless you request earlier closure. Security suspension, unlawful use or an authorised deletion can require earlier restriction. Closing a workspace ends its users' access and may affect its devices and shared links. Fees already due remain payable, and refund eligibility is governed by the refund policy and mandatory law.

16. Liability & mandatory rights

To the extent permitted by law, neither party is liable to the other for indirect or consequential losses, or lost profits, revenue or business opportunities arising from this agreement. Our aggregate liability arising from the service is limited to the fees you paid us for the affected service in the 12 months immediately before the event giving rise to the claim.

These exclusions and limits do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or any liability or consumer remedy that applicable law does not allow us to limit. Nothing in these terms removes mandatory privacy, consumer, payment-dispute or other statutory rights. If a mandatory rule conflicts with a provision here, that rule prevails.

17. Governing law & disputes

These terms are governed by the laws of India, subject to any mandatory protections that apply in your jurisdiction. Please first send a written description of a dispute and the relevant order or account references to our legal email so we can try to resolve it in good faith.

If a dispute cannot be resolved, it may be brought before the competent courts in Tamil Nadu, India, unless an applicable law requires another forum or an expressly agreed written contract provides otherwise. This does not prevent a statutory complaint, regulatory request, lawful payment dispute or urgent application for relief.

18. Changes & general terms

We may update these terms as the service or legal requirements change. We publish the updated version and date here and give reasonable notice of material changes where required. Updates do not retrospectively remove rights relating to a confirmed purchase. Continued use after an applicable update takes effect is subject to the updated terms.

If a provision is unenforceable, the remainder continues to apply. A failure to enforce a provision is not a waiver. A transfer of this agreement must respect the customer rights and applicable data-protection duties involved. The English version is the reference version; translations are provided for convenience, subject to mandatory local-law requirements.