Steer

Legal & trust

Shipping & Delivery

Software access is digital. Device delivery and installation are arranged for your order and location.

Last updated: Alchemilla Ventures Private Limited

At a glance

  • Software access is activated after payment verification; no physical software shipment is required.
  • Device availability, shipping charges and delivery estimates are confirmed for your order.
  • Installation is scheduled separately and requires safe, authorised access to compatible vehicles.
  • Contact us before paying if you need delivery or installation by a particular date.

This summary is a guide. The full policy below applies.

On this page

1. Software and physical fulfilment

This policy describes fulfilment of Steer orders placed with Alchemilla Ventures Private Limited. Software subscriptions, physical devices and installation are distinct deliverables. Your confirmed order or quotation identifies which of them is included, alongside our Terms of Service.

A displayed software price or supported payment currency does not guarantee hardware delivery or an installer in every country. Ask our team to confirm availability and an appropriate fulfilment schedule before purchase if your deployment depends on physical equipment.

2. Software activation

Steer is delivered online through your workspace. Once the gateway payment is successfully verified, the workspace can be activated and accessed with authorised credentials. Payment verification or account checks may occasionally need manual support; a bank debit alone is not confirmation that activation has completed.

If payment succeeded but access is unavailable, email info@steer.ae with the account, order and payment references. Do not pay again until the first transaction has been checked. Live fleet data also depends on compatible devices being installed, configured and connected; software activation does not itself complete installation.

3. Hardware delivery & charges

For physical equipment, we confirm the delivery or collection arrangement, available stock, shipping charges and estimated dispatch/delivery schedule in the written order or direct order correspondence. There is no universal shipping deadline for every location or fleet size. Obtain the estimate before paying if timing is material to your purchase.

Provide an accurate delivery address, recipient and reachable phone number. Device purchase or installation charges do not automatically include shipping, customs duties, import taxes or remote-location services; any applicable charges and responsibilities must be confirmed in the quotation. We share the contact and address information needed for the delivery with the relevant fulfilment provider, as described in the Privacy Policy.

4. Installation & customer readiness

Installation is arranged with our team for an agreed site and appointment. You must have authority to install the equipment, make the vehicles safely accessible and supply the compatibility and contact information needed for the job. Do not arrange unsafe access or ask an installer to bypass a vehicle's safety requirements.

Vehicle type, available interfaces, site access, installer coverage and fleet size can affect the schedule. If you need to change an appointment, contact us before it takes place. Any additional visit or work must be explained and agreed rather than assumed to be included.

5. Delays, damage & missing deliveries

Delivery estimates can be affected by stock, courier operations, customs, weather, inaccurate address details or other circumstances outside reasonable control. We will communicate a known material change to the agreed arrangement and work with you on the next step. An estimate is not a guaranteed date unless we expressly confirm a guarantee in writing.

Inspect equipment when received. Report missing items, visible damage, an incorrect device or a delivery that has not arrived promptly to our email with the order reference and, where available, delivery details and photos. Keep the packaging for a courier or damage investigation. We will investigate with the provider and explain the remedy applicable to the order and law; this does not remove your statutory rights.

6. Returns & changes to an order

Request address, order or scheduling changes as early as possible; a dispatched delivery or completed installation may not be reversible. Do not send a device back without our written return instructions, which identify the receiving location and shipping arrangement.

The Refunds & Cancellations Policy governs eligibility: SaaS payments are non-refundable, and our voluntary hardware refund requires a request within 14 calendar days of purchase and a returned device in working condition. The purchase date, not the delivery or installation date, starts that window. Defect, damage and mandatory legal remedies are assessed separately.