Data Deletion Instructions

1. Send a deletion request

To request deletion of information held by Steer, operated by Alchemilla Ventures Private Limited, email info@steer.ae with the subject "Data deletion request". This is our manual deletion-request process, including for people who have interacted with us through WhatsApp or Meta business messaging.

Please include only the information needed to locate and authorise the request:

• The email address associated with your Steer account, or the phone number used for WhatsApp/SMS communications, including its country code.
• Your company/workspace name or identifier, if the request concerns a workspace.
• The scope: for example your user account, WhatsApp-related contact/message records, or specified fleet information you are authorised to control.
• Whether you are acting for yourself, as an authorised company representative, or for another person with permission.

Where possible, write from the relevant account email. Do not send a password, sign-in code, payment OTP, full card number or unnecessary identity document. A short description is enough to start the process; we will contact you if proportionate verification is needed.

2. Identity & authorisation

We verify that the requester is the person concerned or has the authority required for the specified information. This protects accounts from fraudulent deletion. We may ask you to confirm an associated contact method or provide evidence of your authority; we do not need your account password or OTP.

Deleting an entire organisation's workspace or fleet records requires the appropriate workspace owner's authority. For an individual driver or employee's request about customer-controlled information, we coordinate with the fleet operator according to the applicable legal roles and rights. We do not treat a company's ownership of a workspace as permission to disregard an individual's statutory rights.

If we cannot establish identity or authority, we explain what is needed. The deletion timeline starts when those checks are complete, not while authorisation remains unresolved.

3. Three-working-day timeline

We complete authorised deletion requests within three working days after verifying your identity and authority. Working days mean Monday to Friday, excluding public holidays in Tamil Nadu, India. We send an email confirming completion and identifying any information that must be retained for a lawful reason.

If your request is unclear, we ask you to clarify its scope. We do not require a paid subscription or a new purchase to submit a deletion request. Use the same email thread for follow-up so the request and authorisation remain connected.

4. What deletion covers

Depending on your request and authority, deletion can cover your user/account information, contact and support records, WhatsApp-related personal information held by us, or the customer data we are authorised to delete. We apply the scope agreed during verification, not unrelated records belonging to another person or organisation.

If your goal is only to stop WhatsApp or promotional messages, say so instead of asking for the whole account to be deleted. Withdrawing messaging consent, cancelling future service and deleting data are different actions. Our Privacy Policy explains the information and processing involved.

5. Retained records & third parties

We may need to retain limited records for tax or accounting obligations, payment disputes, fraud prevention, legal claims or another applicable legal requirement. We restrict those records to the necessary purpose and explain relevant exceptions in our response. A minimal record of the request or an opt-out may be retained to show that it was handled and avoid unwanted future contact.

Backup copies can remain until their scheduled expiry; they are not used to reinstate a deleted account. If recovery requires restoring a backup, applicable deletion instructions must be reapplied. We explain any relevant limitation rather than promise that independent provider archives disappear immediately.

This process deletes information under our control. It does not delete your WhatsApp or Facebook account, information independently held by Meta/WhatsApp, Razorpay or a bank, or copies your fleet operator or other recipients hold outside Steer. Those organisations have their own request processes, and we can help identify the appropriate contact where possible.

6. Account closure & follow-up

Deletion can remove access, tracking history, reports or shared-link information and may not be reversible. Export information you are entitled to keep before requesting removal. Deleting personal information does not itself refund a purchase or cancel an independently authorised recurring-payment arrangement; tell us if you also want service cancelled and read the Refunds & Cancellations Policy.

If you believe a verified request has not been completed within three working days, reply to the email thread or send a message to our legal email with the request reference. You may also raise a privacy grievance or exercise any complaint right available under applicable law.